Laptop Cooling Pad

• After pressing the Power button, the computer freezes on a black screen and Windows does not start, or Windows starts but does not respond.
• Basic tasks or applications take more time to complete than usual.
• Windows does not respond, suddenly restarts, or displays an error message while in use.
• Games stop responding during play.
• Fans inside the computer become louder as they start spinning faster to remove excess heat.
• The mouse and keyboard stop responding.

NOTE: 

It is not necessary to open the notebook (laptop) to clean the vents.

1. Turn off the computer, and then disconnect the power cord.
2. Move any objects near the computer.
3. Find the vents on your laptop. They are usually underneath and on the sides of the computer.

   NOTE: 

   Some HP laptops do not have vents. Skip to the next step if you cannot find any vents.

   
4. Use canned air to remove the dust from the vents to improve airflow.
   
5. Wait five to ten minutes to allow the computer to cool down.
6. Reconnect the power cord, and then turn on the computer.
7. Listen to the fans.
   • If the fans seem to be working correctly, place the laptop on a hard, level surface, such as a desk or table, and then continue to the next step.

        CAUTION: 

     Placing the computer on a cloth surface, such as your lap, a bed, or a couch cushion, can restrict or completely block the airflow. Prolonged air restriction causes overheating and potential damage.

   • If a fan is making a loud growling noise or not moving, there is an issue with a fan. Go to Fan is Noisy and Spins Constantly (Windows) for more information.

        CAUTION: 

     Do not continue to use the computer when a fan is not working correctly. Over time, exposure to consistently high temperatures can damage other important internal components.

• Change which applications run when Windows starts by using the Startup tab in Task Manager.
• Close applications when you are done using them.
• Close the internet browser when you are not using it.
• Lower the game resolution and decrease the graphics settings if the computer becomes warmer than usual while playing.

• Keep the laptop upright and on a sturdy, level surface.
• Provide at least 15.25 cm (6 in) of clearance around each vent.
• If the computer is being used at high altitudes, above 1500 m (5000 ft), take extra care to keep the computer cool. When moving the computer to a higher altitude, the temperature inside the computer decreases by approximately 1º C ( 34º F) every 300 m (1000 ft) of altitude.

1. In Windows, search for and open Control Panel.
2. In the Control Panel search field, type cool control.
   • If HP Cool Control displays in the list, select it, and then click On in the pop-up menu. If the issue persists, continue to the next step.
     
   • If HP Cool Control does not display in the list, the application is not available on your laptop. Turn off the computer, and then continue with these steps.
3. Turn the computer on, and then repeatedly press F10 to open the BIOS.
4. On the BIOS menu, navigate to the System Configuration tab, and then select System Power Scheme.
   
5. Select Balance, and then press F10 to save and exit the BIOS.
   

   CAUTION: 

Make sure you install the BIOS update for your specific computer model. Installing the wrong update can result in losing all computer functionality.

1. Go to HP Software and Drivers Downloads, and then navigate to the product page for your computer.
2. Locate BIOS in the list.
   • If the BIOS option is not available, the BIOS is up-to-date.
   • If the BIOS option is available, click BIOS, and then click Download next to the update. Follow the on-screen prompts, and then restart the computer. For more information, go to Updating the BIOS (Basic Input Output System).